According to training programme, trainees were informed on general sports knowledge, International Sports congress and Vietnam sports, ASEAN countries and 31st SEA Games as well as fire prevention and environmental sanitation, hygiene and food safety.

 

Trainees are transmitted knowledge on hotel services, culture of behavior and customer care, hotel professional skills, Halah food.

 

Mr. Nguyen Quang, General Secretary of Vietnam Tourism Education Association (VITEA) affirmed that this training course plays a very important role in reinforcing the basic knowledge for hotel staffs after long break due to the impact of the COVID-19 pandemic.

 

“31st SEA Games is a gold opportunity to promote Vietnam tourism and affirm the quality of Vietnamese tourism services. The target guests are players, athletes, and coaches with great influence. As they share pictures of check-in in Vietnam on social networks, it is also an effective way to promote Vietnam tourism. Therefore, preparing good service quality to serve the 31st SEA Games delegation is an important task of tourism businesses. Hotel staffs are also "tourist ambassadors" of Vietnam, if they show the friendly, professional and hospitable, Vietnam tourism will be recognized and high appreciated. "- Mr. Nguyen Quang said.

 

Ms. Minh Chau from Hyatt Hanoi Hotel shared the message to international guests, especially the 31st SEA Games delegation that is 'Smile', the smile while discovering Vietnam, the smile of satisfaction by the quality and service of Vietnam tourism.

 

Ms. Cam Trang from Lotte Hanoi said that hotel staffs should show the friendliness of Vietnamese people, making guests feel at home. In particular, they need to improve the skill of "guide" introduces Vietnam's attractive destinations, delicious and famous dishes and diverse Vietnamese cuisine...

 

Tourism Information Technology Center