Skytrax's rankings are based on the opinions of air travellers around the world in the 2023/2024 World Airport Survey, on a series of specific criteria about terminal layout, design, comfort, maintenance and cleanliness, including features such as seating, washrooms, WiFi, shopping, food and beverages…

Accordingly, Noi Bai International Airport (in Ha Noi) ranked 96th, up 31 places compared to 2023. This is the 6th time Noi Bai International Airport has officially appeared in the "Top 100 best airports in the world".

Noi Bai International Airport (Photo: vietnamairport.vn)

Over the past year, Noi Bai International Airport has continuously strived to improve service quality and ensure the quality of passenger service. Many important measures have been applied at Noi Bai International Airport such as: Coordinated management work has been raised to a new level when operating units at the Port participate in the coordinated decision-making model at the airport (A-CDM); Information technology solutions are increasingly applied to solve the problem of increasing passengers exceeding the design capacity of the two stations; Non-aviation businesses and taxi companies are required to commit to ensuring service quality, with strict penalties for violations; Maintain channels to receive passenger reviews;

Noi Bai also implemented many items to build cultural space and environmental landscape: Organising the cultural week "Flavours of Ha Noi"; Organising spring welcome activities for passengers passing through the Port during the Lunar New Year of Dragon. Review and add many convenient services such as: phone charging, free wifi, children's play area, child care area; ensure infrastructure for people with disabilities; Improve the service attitude of front-line staff serving passengers…

Da Nang International Airport (Photo: vietnamairport.vn)

Da Nang International Airport jumped 17 places to rank 94th in the list. Similar to Noi Bai, Da Nang International Airport is also constantly making efforts to improve infrastructure, add a series of utilities, improve service quality, train and develop staff to enhance the passenger experience. The airport always focuses on promoting Vietnamese culture, investing in installing miniatures imbued with local identity, bringing traditional elements into artistic performances.

Previously, on 1st January 2024, Da Nang International Passenger Terminal became the first and only terminal in Vietnam to be rated 5 stars according to Skytrax Organization standards. According to the results, amenities highly appreciated by Skytrax include business class lounges, baby strollers, children's play areas, mother and baby rooms, shopping carts, prayer rooms, DIY counters, self-check-in counters, self-baggage counters, automatic immigration and departure gates…

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