The Viet Nam Airport Ground Services Co. Ltd (VIAGS), a subsidiary of Vietnam Airlines, has been recognised as a provider of the best cargo handling service with the absolute score of 50/50 by Korean Air.
Vietnam Airlines said Korean Air assesses the service quality of ground services companies by basing on seven major criteria, from security and safety ensuring, support resources, equipment maintenance to cargo transportation, training, services improvement and unexpected incident response.
Aside from the Korean Air recognition, VIAGS recently won eight service quality awards presented by famous carriers such as Singapore Airlines, Malaysia Airlines and Cathay Pacific.
In the first nine months of 2017, VIAGS served nearly 93,000 flights with over 28 million passengers, up 5 percent and 11 percent from the same period last year. It also handled about 800,000 tonnes of cargo, rising by almost 1.3 times year on year.
VIAGS was founded on January 1, 2016 basing on the merger of three ground services firms which are now its subsidiaries at Noi Bai, Tan Son Nhat and Da Nang international airports.