The national flag carrier Vietnam Airlines announced its Branded Fares Matrix (BFM) for passengers on July 2, which made a comprehensive introduction of the interests of customers.
The BFM covers a bundling of optional services for customers, such as ticket terms and conditions, upgrades, flight changes at airports, preferred seats in advance, priority check-in counters, airline miles, airport lounges and other services. It also indicates the general rules on fare conditions and price terms.
In an effort to better serve its passengers Vietnam Airlines will eliminate ticketing surcharges for web purchases from July 5.
Instead, the airlines will impose surcharges for the two fare types of Economy Classic and Economy Save.
The rate of surcharges varies by itineraries. Accordingly, domestic itineraries with a travel distance under 850 kilometres will have a surcharge of VND 50,000 for a one way ticket, and VND 150,000 for a travel distance more than 850 kilometres.
Passengers have to pay an additional USS7 per one way ticket on international itineraries.
Meanwhile the Business, Economy Premium and Economy Flex are exempt from the new surcharges.
The airlines’ new adjustments aim to allow customers to choose the appropriate ticket that best suits their needs and affordability.